Great question! We have original/period-correct boxes, manuals, hang tags, etc. for all our Rolex watches. If they came to us with the original warranty papers/card, those will of course get passed along to you. The other brands we sell will come with whatever accessories they came with whenever we purchased the watch. We always make sure to note whether or not a watch comes with box/papers/etc. when we post the watch for sale on the site.

While box and papers can add value and appeal, they do not guarantee authenticity, as both can be lost, replaced, or even counterfeited. At Watches Etc., we emphasize condition, service history, and expert authentication as the most important factors, especially for older watches no longer under their original factory warranty.

We provide high-resolution photos for every watch we list, and they are available for in-person viewing locally in our store. Each piece undergoes a full inspection before being offered for sale. If you ever have questions about a specific watch, please don’t hesitate to ask.

Yes! All of our pre-owned Rolex watches come with a 12-month warranty covering mechanical defects not caused by misuse, water damage, or normal wear. Our non-Rolex offerings come with a 90-day warranty covering mechanical defects not caused by misuse, water damage, or normal wear. Some of our newer watches may also retain their original manufacturer’s warranty if still valid.

All our watches include FREE overnight shipping, either with FedEx or UPS (your choice). The package will be fully insured AND require a signature for delivery. Please make sure your shipping address is up-to-date and there is someone available to sign for the package at time of delivery!

We do! You're welcome to either bring in the watch or watches you're looking to sell/trade, or you can reach out through our contact page with what you have, and we can get you a ballpark.

When wearing your watch, proper sizing is important. This will keep your watch from rolling around your wrist too much, which can lead to accidently knocking it into your surroundings while wearing it, and it can cause unnecessary stretch to occur in the bracelet. Storing the watch in a winder will not hurt it, nor will storing it in a case and allowing it to run to a stop.

Keeping your watch clean will also reduce unnecessary wear on the bracelet or case. We recommend using warm water, dish soap (not hand soap), and a soft toothbrush to keep the bracelet clean and free of lotions/oils/dead skin. We also recommend not showering in your watch as body wash and shampoo can collect on the watch and cause unnecessary wear.

We recommend regularly servicing your mechanical/automatic watch every 5 years or so. This will keep the movement in tip-top condition and reduce wear on the internal parts. We also recommend getting the dead battery on your quartz (battery-powered) watch changed as soon as possible, or they can potentially leak and damage the movement if left in place too long.